About

Orchard Files started in 2019 because the three of us kept rebuilding the same thing for consulting clients: a place to put working files that was not a shared drive on someone's desktop, did not require an administrator, and did not quietly lose the only copy of something the week before a deadline.

We run our own hardware in leased rack space rather than reselling someone else's object store. That is a slower way to grow and it is the reason the price list is short, but it means we can answer questions about where a file is and what happened to it without opening a ticket with a third party.

How we operate

We do not read your files.

Support staff can see object names, sizes and timestamps, which is what is needed to answer "where did it go". Reading content requires a written request from a workspace owner and is logged in the audit trail either way.

We do not sell anything derived from your data.

There is no analytics product, no aggregate insights, no advertising. The revenue is the subscription; that is the whole business model.

We tell you when we break something.

Incidents that affect availability or durability get a written note to affected workspaces within a day, and a follow-up with the cause once we have one. We would rather be dull about this than reassuring.

We keep the exit open.

Every workspace can be mirrored out with one command at any time, with no fee and no notice period. A service you cannot leave is a service that stops trying.

The state of things

As of 2026 we are five people. Two run the platform, two build the clients, one handles everything else. Support is answered by whoever built the part you are asking about, which is either the best or the worst thing about a company this size depending on the week.

Contact

New accounts and questions about fit: hello@orchardfiles.com
Existing workspaces: support@orchardfiles.com
Billing: billing@orchardfiles.com
Data protection: privacy@orchardfiles.com
Security reports: security@orchardfiles.com

We answer email on working days, usually the same one. There is no telephone queue and we are not going to pretend otherwise.